Elgin >Fox Valley Fire & Safety Co.
On 11.24.20, one of your technicians, Tom, performed the annual service of our building's emergency and exit lighting. He did an outstanding job. He was very cordial and professional. He explained to me how the devices work and how the test was done. I was able to see the work being done. In the past we used other companies and we were not satisfied with their job. This time we decided to use Fox Valley. We have used your company this year in different projects and we are very happy with all the services. Tom was extraordinary. Please take some minutes to recognize his work.
I would like to take this opportunity to express my heartfelt thanks and appreciation to Adam -Fire Extinguisher and Commercial Cooking Systems Technician, for his continued involvement and dedication to our medical organization. Members of the Public Safety Team, along with Engineering and Clinical Staff have relayed to me their sincere appreciation for his efforts in supporting us with the not so easy task of keeping us compliant with The Joint Commission and Center for Medicare and Medicaid Services, along with all National Fire Protection Association criteria and standards.
Adam has become an integral part of our organization and we look forward to his continued service and dedication. Again, thank you so much for your enthusiastic participation and partnership with our medical facility. There is not a doubt in my mind that we would not have been a success without the help of Adam. Keep up the great work.
Thank you to Deanna and Lee for the great emergency service on our access system for our facility. Our front door was not locking properly and presented a security risk to our staff and building occupants. Lee was very helpful and resolved the problem. We can now feel secure that our entrance is secure. Thanks again for the quick response and service.
Your technician, Jim L. was out to perform the annual service on all of our fire extinguishers at our transportation facility. He was fantastic, like his feet has built in wheels, zooming around but very professional. I am very pleased with your service. Thank you.
I wanted to drop you a note to inform you Mike Knox and his colleague Kevin did some outstanding fire sprinkler repair work for us today in our storage facility. We met constant challenges with several sprinkler system leaks in difficult to reach locations, but they responded with positive can do attitudes to help us get the job done. Very, very much appreciated.
I just wanted to give you a great big thanks for having such a great group of people working for Fox Valley Fire and Safety! Everyone from the technician who serviced our fire extinguishers and the kitchen suppression system, the technicians who tested our fire alarm system (and really spent a lot of time documenting everything to make their job easier next year), the tech who performed the annual inspections on the backflow preventers, and most recently the techs who performed the annual fire sprinkler inspections, were great people to work with. Everybody was very professional, and were terrific at answering all the questions I had (and I learned quite a bit from these guys regarding our systems). And of course, thanks to you for the great job of providing good, thorough, and easy to understand price quotes for your services. I kind of stumbled into this position, and it's going to be a whole lot easier next year thanks to all your help! I must say that based on my experience with your company, I would not hesitate to recommend Fox Valley and Safety to anybody needing the fire prevention services you offer. Thanks again for your help and understanding!
Today, I had the pleasure of meeting with your Fire Extinguisher Technician, Michael. I found him to be extremely knowledgeable as he explained what we needed for our annual service on our Fire Extinguishers. He was very polite, efficient and friendly. You certainly have a great employee in Michael. You can be proud of his representation of your business. I'd highly recommend your company to others because of his exceedingly high performance. Kudos to Michael - job well done!
I was very pleased with the coordination and teamwork demonstrated by your Fire Alarm Service Technicians; Matt, Lawrence and Courtney as they replaced 68 smoke detectors in various residential units at the apartment complex in Arlington Heights. Their response time for the initial service call was excellent and I was very pleased with Matt s assement of the Fire Alarm System.
I wanted to touch base with your organization to let you know what a great job your Fire Alarm Technicians did yesterday at our office building. Chad and Lenny came out to perform our Annual Fire Alarm System Service Inspection. They went through the entire Fire Alarm System with a fine tooth comb, answered all of my questions and gave us some helpful suggestions on fire safety. What a pleasure! All too often in this day and age we very rarely get to hear of the good, only the bad. I thought it would be good for you to hear your employees are outstanding.
Fox Valley Fire Techs, Mike and Steve came out to perform a 5-Year obstruction test on our sprinkler system at our Chicago condo building. Upon inspection they found a section of pipe from the check valve with a significant hole in it due to corrosion. Mike and Steve did a great job explaining what needed to be done to get the system back up and protecting our building. They replaced the pipe, check valve and made sure there were no other obstructions or issues.Just wanted you to know what a great job these two Technicians did.
I know its often that we only hear negative reports, but I wanted to pay a compliment to your Sprinkler Service Scheduler, Sarah. She called to schedule our Fire Safety work this afternoon for our Chicago office. Sarah was informative and very helpful with non-related questions that I had regarding other services. Her customer service skills made me feel valued as a client.
I just wanted to mention your recent fire alarm service call to our corporate North Shore office . Your technician, Rich Bryant did a great job. He took the time to work with my team, corrected our fire alarm system and tested for proper operation. An absolute pleasure to work with. Rich provides excellent service, technical skills and customer service skills. Thank you very much.
We have used Fox Valley Fire for years for servicing our fire extinguishers in our medical office. I have found them professional, prompt and responsive to our needs. We have never had a problem.
Our 3-story office building, and my individual office, has used Fox Valley Fire for years for servicing our fire extinguishers. We have found them to be reliable and dependable. The service tech explained everything he did and he refreshed my memory on the extinguisherâ??s operation & usage. What is invoice is what we are bill. I recommend them.
I would like to say that working with Tom H. and Nasario on the new Fire Alarm installation at our condominium building was nothing but a great experience. These guys are really an â??A-Team.â?? I truly thought the installation would take longer than estimated. Both Tom H. and Nasario arrived on time every day and worked really hard. Additionally, they took time during the install to point out issues and educate me as to what would need to be done in the future. I did see these guys every day on the job and they really did provide a great installation in a fast time frame. Also, great communication throughout the job with Kevin, my sales representative. I couldnâ??t have asked for a smoother Fire Alarm Installation. If I ever have to do another Fire Alarm Installation, this is the team I want.
Thank you for the prompt and courteous service on our sprinkler system. Some leaking control valves were a problem at our manufacturing facility in Streamwood. Your technicians, Tim and Jason were great and explained everything they were going to do. They repacked the OS&Y control valves and returned our system to full service. I now have peace of mind going into the weekend and look forward to using Fox Valley Fire & Safety for additional work.
Our Frankfort bank location experienced a flood in the lobby that was coming from sprinkler piping behind the drywall. Fox Valley Fire & Safety responded promptly to my emergency call. Technicians Bryan S. and Drew S. were professional, patient and I was impressed with their expertise in analyzing and repairing our Sprinkler System. They were phenomenal in handling the situation and getting us back to normal in time to open the bank at our regular 9:00AM time. No lost time for our customers. David F., Senior Facility Manager
Your Emergency and Exit Light Technician, Fabian, was recently at our Chicago residential high rise to do repairs and he was great. Fabian was very professional and very helpful. We have great people working for us and they really appreciate working with Fabian at our property and just wanted to give him the credit due. He found additional Emergency and Exit lights that needed to be replaced. We really appreciate the time he spent at the property and is welcome anytime.
I just wanted to share my experience with your company. We always hear about the negative about our employee’s and never the good. But today I want to switch it up. I want to tell you what a pleasure it has been dealing with Deanna A. your security customer service representative. Deanna quickly processed our request for a new security code for our Security System for our municipal building. She is always willing to help me out any way she can, as well as going the extra mile. As an employer these are the people we want working for us. Always putting the company’s best interest first. Once again I just wanted to say Thank you.
"As you probably know Great Customer Service skills are often lacking in today's world but I wanted to let you know that Erin B. has been instrumental in helping me obtain the annual Sprinkler Certifications from previous years as needed for Illinois Department of Public Health documents we seemed to be missing at our Retirement Community. Her attention to detail and excellent follow up is a breath of fresh air and very much appreciated. Please share with her my gratitude!"Respectfully, Dan S.
Help Me Meet Time Line!
Dan from Fox Valley Fire & Safety finished a matrix for the Claremont, one of our facilities. Just want to say Thank you so much for all Dan's time and effort and going above and beyond to help me meet this time line. Fox Valley Fire & Safety should be proud to have an employee like Dan representing them in the field.
I have used Fox Valley Fire & Safety for years for our company’s fire safety needs. I was out on travel and arrived back from California. I called Fox Valley Fire & Safety due to some fire extinguishers that were either low or high pressure and many extinguishers that had the inspection tag covering the gauges. We had a REAC inspection at a property on January 22, 2014. As luck would have if, the maintenance supervisor was out on a family emergency and also had the keys to the extinguisher boxes. Thus, we could not move the tags ourselves. Plus we were way behind on other items and pressed for time. In addition, there was some communication issues between us and Fox, regarding what the service call was about, which I assume was on our end. A tech from Fox Valley Fire & Safety came to the property that same afternoon that the call was made. However, the tech was only allotted time to repair a couple of the extinguishers. He had other calls and did not have time to accommodate our other requests (initially). I’m sorry to say that I did not get the tech’s name. This guy was AWESOME! He actually took the time and corrected half of the problem that day, only to come back the next morning at 5:30-6:00 to correct the other half, just prior to the inspect. In all honesty, the tech deserves a bonus from Fox Valley Fire & Safety or at the very least, a huge pat on the back. It’s this type of employee that we strive to hire and retain, which I’m sure is Fox Valley Fire & Safety’s goal as well. Believe me when I say, this tech is definitely a valuable asset to Fox Valley Fire & Safety. Great personality and awesome customer service!!! I am grateful for the awesome service……as usual! I would recommend Fox Valley Fire & Safety to anyone in need of fire safety for their business.